Privacy Policy

At ASEV Travel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your personal information.

This policy applies to visitors of our website, travel professionals, clients, suppliers, and anyone who contacts us through our website or other communication channels.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

ASEV Travel is a Destination Management Company (DMC) specialising in tailor-made travel experiences across Southeast Asia. We work primarily with travel agencies, tour operators, and travel professionals worldwide while also assisting selected direct travellers.

As part of planning and operating travel services, we may collect personal information necessary to respond to enquiries, prepare proposals, arrange bookings, and provide customer support.

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

You may choose to provide information when you:

• Contact us through our website
• Request a quotation
• Submit a travel enquiry
• Register for an Agent Hub account
• Subscribe to our newsletter
• Apply for a position with ASEV Travel
• Communicate with us by email or telephone

This information may include:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Country
• Travel requirements
• Booking details
• Any additional information you choose to share with us

Where necessary for travel arrangements, we may also request information such as passport details, flight information, dietary requirements, accessibility requirements, or emergency contact information.

We only collect information that is reasonably necessary to provide our services.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address
• Browser and device information
• Pages visited
• Time spent on the website
• Referral source
• General website usage information

This information helps us improve the performance, security, and usability of our website.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries
• Prepare travel proposals and quotations
• Arrange travel services and bookings
• Communicate before, during, and after your trip
• Manage business relationships with travel partners
• Improve our website and services
• Send newsletters or company updates where you have chosen to receive them
• Meet legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected or for closely related purposes.

4. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies help us to:

• Remember your preferences
• Measure website performance
• Analyse visitor behaviour
• Improve website functionality
• Maintain website security

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

5. Sharing Your Information

We treat your personal information with care and do not sell or rent it to third parties.

Where necessary, we may share relevant information with trusted organisations involved in providing our services, including:

• Hotels
• Airlines
• Transport providers
• Local guides
• Activity operators
• Other travel suppliers included in your itinerary

We may also share information with technology providers who help us operate our website and business systems, such as website hosting, email services, or website analytics.

Where required by law, we may disclose information to government authorities or regulatory bodies.

6. International Data Transfers

As ASEV Travel operates throughout Southeast Asia, your personal information may be shared with our offices or trusted suppliers in the destinations included in your travel arrangements.

We take reasonable steps to ensure that your information is handled securely whenever it is transferred internationally.

7. Protecting Your Information

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

These measures include secure website connections, controlled access to information, regular software updates, and internal procedures designed to protect personal data.

While we work to keep your information secure, no method of transmitting or storing information electronically can guarantee absolute security.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, or resolve any disputes.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

9. Your Rights

Depending on applicable privacy laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request the deletion of your information
• Withdraw your consent to marketing communications
• Ask questions about how your information is used

If you would like to exercise any of these rights, please contact us using the details below.

10. Links to Other Websites

Our website may contain links to external websites operated by third parties.

ASEV Travel is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

The latest version will always be published on this page with the revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how ASEV Travel handles your personal information, please contact us.

ASEV Travel

Email: contact@asev-travel.com

Phone:  +84 906 938 187

Address: 214 Nguyen Van Huong St., Thao Dien, An Khanh, Ho Chi Minh City 70000, Vietnam